Returns & Exchanges

Return conditions during seasonal promotional events differ from the standard policy and apply exclusively to items purchased within the designated sale period. Merchandise offered at moderate discounts, typically within the range of twenty to thirty percent, may be returned within fourteen days of delivery. However, these returns are eligible only for store credit rather than reimbursement to the original payment method. Items reduced by forty percent or more are generally classified as final sale, meaning they are not eligible for return, exchange, or refund under any circumstances. Customers are advised to review product details carefully before completing a purchase, as final sale items are strictly non-returnable.

Periods of increased demand, such as promotional events, can impact order processing and shipping times. While fulfillment is usually completed within three to seven business days, delivery timelines commonly extend up to twelve business days. External factors, including carrier delays or logistical constraints, may occasionally extend these estimates. Despite these variables, every effort is made to prepare and dispatch orders as efficiently as possible.

For customers located within the United States, returns are accepted provided that items remain unused, unworn, and unaltered, with all original tags and protective liners intact. A return request must be submitted within fourteen days from the date the order is delivered. Once the returned package is received and reviewed, processing for store credit, exchanges, or refunds typically requires up to fourteen business days. Refunds are issued only to the original payment method. A handling fee equal to four percent of the item’s value is deducted from the refund, with a maximum charge capped at eighteen dollars per order. Original shipping charges and any optional insurance fees are not included in the refunded amount.

For international customers, including those in regions such as Australia and other countries outside the United States, return eligibility is subject to the same condition requirements. Items must be sent back to the designated warehouse in the United States, and customers are responsible for all associated return expenses. This includes shipping fees, customs documentation, duties, and taxes. Any complications encountered during customs processing, such as delays or rejected shipments, may result in the return being deemed ineligible for a refund. Exchanges are not currently offered for international orders. Refunds issued for eligible returns do not include shipping costs, import duties, or taxes, and may take up to fourteen business days to process after the item has been received.

Customers are strongly encouraged to retain proof of shipment when returning items, as packages that are lost in transit without verifiable tracking information cannot be processed. While customers in certain regions may have access to pre-issued return labels, international customers are typically required to arrange their own shipping method. Return-related fees are applied separately and do not include any original delivery charges or optional protections purchased at checkout.

In-store returns and exchanges may also be available for items purchased directly through official retail locations or the brand’s website, provided all eligibility requirements are met and the return is initiated within the specified fourteen-day period. Purchases made through third-party retailers are not covered under this policy and must follow the return procedures established by those sellers.

If a product arrives damaged, incorrect, or defective, customers should contact customer support within fourteen days of receiving the order. Requests submitted after this timeframe may not qualify for assistance. Promotional discounts applied at checkout are typically non-reusable and will not be restored if an item is returned.

For customers within the United States, an instant exchange option may be available, allowing replacement items to be shipped promptly. This process may involve a temporary authorization on the customer’s payment method to ensure the original item is returned within the required timeframe. If the original product is not returned as expected, the authorization may be converted into a charge. Expedited shipping is generally not available for exchange orders, and customers who require faster delivery are encouraged to place a new purchase instead. International exchanges are not supported at this time.