FAQ

The return conditions that apply during the End of Season Sale are different from the standard policy and are limited specifically to items purchased במסגרת that promotional period. Products that receive a discount between twenty and thirty percent may still be eligible for return, but only within fourteen days from the date of delivery. In these cases, refunds are not issued back to the original payment method, and instead, customers will receive store credit for the value of the returned items. Items that are reduced by forty percent or more are classified as final sale, meaning they are not eligible for return, exchange, or refund under any circumstances. Customers are encouraged to review the general return guidelines separately for a complete understanding of procedures and applicable fees.

Orders placed during promotional periods may require additional time for processing due to increased order volume. In most situations, fulfillment is completed within three to seven business days, while delivery generally takes place within approximately twelve business days after shipment. Although delays can occur during high-demand periods, every effort is made to prepare and ship orders as efficiently as possible.

For customers located within the United States, returns are accepted provided that items remain unused, unworn, and in their original condition, including all tags and protective liners. Return requests must be submitted within fourteen days of the delivery date. After the returned items are received and inspected, refunds, store credits, or exchanges are processed within fourteen business days. Refunds are issued back to the original form of payment when applicable. A processing fee equal to four percent of the item value is deducted, with a maximum charge of eighteen dollars per order. Original shipping fees and any insurance costs are not included in the refund.

For international customers, including those in regions such as Singapore, similar return conditions apply regarding item condition and submission timelines. However, all returns must be shipped back to the designated warehouse in the United States. Customers are responsible for covering all shipping expenses, including duties, taxes, and any customs-related documentation. If issues arise during customs clearance that result in delays or returned shipments, the return may no longer qualify for a refund. Exchanges are not available for international orders. Refunds issued for eligible returns will exclude any original shipping charges, duties, taxes, and Route Shipping protection fees. A processing fee of four percent is also applied, with a minimum charge of six dollars and fifty cents and a maximum of eighteen dollars.

Customers are strongly advised to retain proof of postage when sending back items, as returns that are lost in transit without documentation cannot be processed. While customers in certain regions, such as the United States and Australia, may have access to prepaid return labels or may choose to use their own shipping method, international customers are required to arrange and manage their own return shipments.

Returns and exchanges may also be completed in physical retail locations if the original purchase was made through official online channels or company-operated stores. All items must meet the same eligibility requirements, including condition standards and submission within fourteen days of purchase. Products purchased through third-party retailers must follow the return policies established by those sellers and cannot be processed through the company’s system.

If a customer receives an item that is damaged, defective, or incorrect, it is important to report the issue within fourteen days of delivery. Requests submitted after this timeframe may not be eligible for assistance. Shipping durations can vary depending on the destination, but most orders are delivered within three to twelve business days after they have been processed. Expedited shipping options are available for customers in the United States, with specific daily cut-off times required for same-day dispatch.

In cases where a package is marked as delivered but cannot be located, customers are encouraged to check nearby areas, speak with neighbors, and contact the shipping carrier or local postal service for assistance. If Route Shipping Insurance was selected at checkout, it may provide coverage for lost items, though claims must be submitted directly through the insurance provider’s system.